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Improving Call Center and Customer Experience With Archival & Data Analytics

A US based Telecom leader improves Call center performance by employing Payoda’s Smart Call center solution. The client had workforce optimization issues in its call centers. The call center had to be revamped using smart AI solutions.

The objectives were
  • To optimize and improve the Call center operations
  • To improve customer experience
The AI enabled archival and data analytics solutions, inbuilt with speech to text capabilities helped to assess a customer’s satisfaction with the response received and also helped to optimize workforce operations. Thus the client was able to improve the Call center’s performance while delivering value to the customers.
21 September 2020

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