A US-based Luxury Hotel and Resort key player reinvents its eCommerce portal and reduces its website bounce rate by 76%. By implementing a Magento2.x eCommerce solution and Adobe business catalyst to increase sales through their mobile application and provide an enriched user experience. The case study is about a US-based Luxury Hotel and resort group. They had issues managing their products and were in dire need of a mobile responsive eCommerce portal to engage their customers.

The targeted goals were to:

• Implement an eCommerce solution to manage catalogs, gift cards, and promotions
• Integrating with third-party services provides PCI-compliant diverse payment options and enhances the customer shopping experience.
• Leverage the power of data analytics to provide a personalized customer experience.

By employing the approach recommended and developed by Payoda, the client provided a personalized shopping experience on their mobile applications, reduced website bounce rate by 76%, and enhanced their merchandise sales by 63%.