With cloud, managing infrastructure became simpler and agile. The traditional roles in Data Centers like Network administration, Security, Hardware maintenance were eliminated and taken over by Cloud services providers themselves. This outsourced support can be extended and the entire server and network administration team can now be replaced by a single cloud managed services team. Cloud managed services teams are able to reduce operational overheads and lend full focus to rapid deployment, automated configuration management, infrastructure scalability, and security.

Key responsibilities of Cloud Managed Services teams

  1. Performance monitoring

Cloud performance monitoring is not restricted to monitoring disk, VR memory or CPU usage, it also involves monitoring performance, security and user metrics. End-to-end monitoring of infrastructure can optimize performance and reduce cost. Cloud managed services teams help setup an alert mechanism for detection of issues. This can reduce downtimes and enable monitoring of network traffic.

  1. Security and Compliance

Security breaches can harm organizations not only because of cost implications but also through damaged reputation and branding. The Banking, Financial Services and Healthcare industries have specific regulatory recommendations which the cloud services teams can adopt. Some of the industry specific regulations for IT initiatives are also standardized at organization levels making it easier for Cloud teams to follow.

  1. Disaster Recovery Management

One important aspect of implementing cloud technology is disaster and recovery management. Managed services teams ensure that cloud applications are resilient and maintain business continuity even through disasters with minimal downtime. The data is secured across all services and applications.

  1. Access Management

Cloud managed services teams serve as access control teams and authorize/revoke secure access for both cloud services and users across the hierarchy (various levels of developer, tester, user and so on). The team can remove the complexities associated with multiple authentication mechanisms and enable single sign-on by extending corporate credentials for on-premises applications to cloud resources.

  1. Reporting

Managed services teams have a holistic view of key performance metrics and can deliver a monthly summary of the metrics along with a tracker of operational activities and the impact. The report can also cover recommendations for optimizing platform usage which further enables cost efficiencies.

Key benefits achieved by Cloud Managed Services teams

  1. Improved Operational Excellence

Since cloud managed services teams manage the daily operations of cloud infrastructures with the help of automation and self-service tools, they are able to recognize and quickly respond to events – they can also request changes based on the needs.

  1. Better Security and Governance levels

Cloud Managed Services provides standardization for deployments, supports compliance with the internal policies, and ensures service endpoint protection.

  1. Increased Productivity

Proactive approach in cloud infrastructure management mitigates business interruptions that arise from the operational outages.

  1. Cost Optimization

Continuous monitoring and analysis of cloud infrastructure reports uncovers under-utilized/over-provisioned cloud resources that can be altered to deliver cost savings.

Often, internal IT departments don’t possess the skills to effectively monitor and maintain a cloud environment. In such cases, hiring a third-party cloud managed services provider to manage cloud security, computing, storage, network operations, application stacks, vendors and more is a great boon. With fixed monthly pricing, hiring a cloud managed services provider is often less expensive than an in-house team.